Technique
XCXD provides entire E-commerce solutions for our client. Our self-owned E-commerce system cluster includes CRM, WMS, PDM (Products Management Center), OMS (Order Management System), Marketing Centers, DOD (Data On Demand System). Six functional modules are integrated to provide a complete operational and data support for your E-commerce business.
In the mean time, we carry out tailored E-commerce solutions for each client according to business needs, by integrating seamlessly among enterprise internal systems, E-commerce platforms, and XCXD systems. Moreover, XCXD helped our clients make strategic E-commerce channels planning and deployment.
Operation
Just as the traditional physical store channel, E-commerce channel faces store registration , location selection ( the cost of entering different E-commerce platforms and expected profit) , store decoration, merchandise display , banner design and placement ( designers, editors ) , event planning and execution ( planning, copy writing ) , customer service ( pre-sale and after-sale customer service ) as well. XCXD is able to provide integrated store set-up services in different E-commerce platforms for our clients including the official online store, TMall, JD, Amazon, Dangdang, Yixun and other third-party E-commerce platforms. Moreover, XCXD is responsible for the overall store operation.
As XCXD’s client, you will be equipped with a full-stack online service team, who is responsible for your E-commerce platform daily operation. We ensure superior customer experience and promote your online business with stable, sustained growth. Various professionals will be composed to your service team, who will supplement and enhance the internal experience and skills.
Digital Marketing
Combining with the internet new media, XCXD professional marketing team helps our clients develop the integrated marketing planning and staged marketing activities approach. According their marketing needs and target market in different phases, XCXD promotes and disseminates the online store in most appropriate channels to maximize the effect of every marketing campaign. We use both self-developed DOD data analysis system and third-party data analysis software to collect and analyze large amount of data, in order to digging out of data functions maximally.
Warehouse & Logistics
XCXD has self-built warehouse (3,000 square meters) in Beijing and rented warehouses nationwide.
We can provide you with professional E-commerce warehousing services:
while support batch management storage, SKU management and unique code management.
Standardized operating procedures, including: quality control, storage, shelving, sorting, verification, packaging, handover, settlement, are implemented effectively to improve the accuracy and efficiency.
We support sub-warehouse, sub-storage, sub-space and sub-shelf management.
Multi-shippers management enables multi-channel, and multi-distribution.
The entire process is reversible, traceable, when there is an order exception, we can locate the problem immediately.
Data Analysis & Application
We independently developed a set of E-commerce services designed to provide full support for the traditional brands systems - PEC platform, integrate seamlessly into the foreground B2C website, WMS, CRM, ERP, DOD and other systems, to break down the entire E-commerce supply chain.
DOD (Data On Demand) system analyzes large amounts of data in PEC platform through mathematical model. The system helps our clients to identify different customer preferences to facilitate sales. CRM (Customer Relation Management) system, further processes the data, mining and analyzing the relationship between the various data indicators to establish the relevant data model in simulation and prediction. From the foreseeable analysis report, we help our clients make business adjustments. Suggested by XCXD team, our clients develop strong relation with customers to adapt well the development of market economy.
Client Service & Management
In customer service, XCXD can set up independent call center and customer service team for the enterprises, to provide high quality and professional consulting services for consumers. Meanwhile, through customer service channels, combined with customer relationship management (CRM) system, we can launch the marketing of the regular customers, and provide sophisticated after-sales service channel.
XCXD utilizes communication channels provided by the official store, Tmall flagship store, JD Mall, Amazon, Yi Xun and other wide range of E-commerce platforms, achieved integrated marketing of your consumers. Integrate independent market management, sales management and after-sales service, and provide a unified operation platform. Integrate multi-channel sources data to achieve business data integration and sharing.
